Shoppers are voicing their frustration due to a modification that led to listings displaying inaccurate size information.
This online marketplace has revised its sizing categories for women's and children's garments without notifying all users about the change.
Numerous buyers and vendors are posting online stating that platform listings now display a different size category versus the original listing due to the recalibration.
The platform stated the updated approach better aligns with other platforms.
They have suggested members to review their products and adjust the sizing manually if necessary, resulting in member annoyance.
Previously, the measurements included one number and one letter, such as S/8 or M/10.
The revised method features a letter with a size spectrum like S/UK 8-10.
For certain items, the size labels have been reassigned - for example a size L was previously a 12 but currently displays as UK 16-18.
One content creator, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," as the platform currently indicates.
A different member, based in Glasgow, stated items she posted with size 14 tags were appearing on the platform as measurements 20-22.
"Should someone sized 20-22 purchase these they will likely be quite upset," she said.
Another shopper, located in England, stated she felt frustrated due to the update requiring manual adjustment the sizes on "every single listing".
"Personally, this is quite irritating, because of my ongoing medical condition and platform income has been essential following partial earnings loss," she said.
The app has more than 100 million members, comprising 18 million UK members.
It has become a favored option to second-hand platforms like eBay and Depop.
This isn't the first time that an unexpected update within the service has received backlash: previously, the platform withdrew an update regarding delivery choices due to shopper criticism.
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